Frequently Asked Questions
A complete guide to using IliaCloud, step by step.
Getting started
Where should I start on IliaCloud? +
Start by creating your account, verifying your email, then add your first SSH key in Settings. Next, add a server and validate the connection.
What are the prerequisites to connect a server? +
You need valid SSH access: host/IP, port, user, and the private key matching the public key authorized on the server.
What is the recommended first-time workflow? +
Account → email verification → add SSH key → add server → check dashboard → configure alerts and backups.
SSH and servers
How do I generate an SSH key? +
On Linux/macOS, use ssh-keygen. Then copy the public key to the target server and add the private key in IliaCloud > Settings > SSH Keys.
Why is the SSH connection failing? +
Check the IP, port, user, key permissions, and that the public key is in authorized_keys. Also check the firewall.
Can I manage multiple servers? +
Yes. Use the server selector to switch between the global view and a specific server.
Dashboard
What does the Dashboard contain? +
The Dashboard displays key metrics (CPU, RAM, disk, load), history and overall health of your servers.
How do I read the status indicators? +
Green = healthy, orange = warning, red = critical. Thresholds are linked to metrics and alert rules.
Docker
What can I do in Docker? +
List containers, view their status, start/stop/restart, view logs and stats.
How do I redeploy a stack? +
From the Docker/Stacks section, open the target stack then launch the redeployment or rollback.
Logs, Actions, Cron
How do I follow logs in real time? +
Add a log path, open the stream and apply filters. The feed is updated live via WebSocket.
What are quick actions for? +
Quick actions let you run recurring shell commands in one click with result tracking.
How do I manage cron jobs? +
In Cron, you can list, create, edit, enable/disable and delete scheduled tasks.
Terminal
How do I open the terminal? +
From the hamburger menu, click Terminal. The drawer opens at the bottom of the screen.
Does the terminal support colors? +
Yes, the terminal supports ANSI 256 colors and resizing.
Backups
How do I run a manual backup? +
From Backups, select the source and trigger an immediate backup.
Can I automate backups? +
Yes, configure a schedule and enable success/failure webhook notifications.
Uptime, SSL, Webhooks
How do I set up an uptime monitor? +
Add an HTTP/HTTPS URL, choose the frequency, then track latency and availability.
How does SSL monitoring work? +
Add a domain, then track the expiration date and receive an alert before it expires.
What are webhooks for? +
They send notifications to Discord, Slack, Telegram or a custom endpoint on events (alerts, backups, etc.).
Alerts
What types of alerts can I create? +
CPU, RAM, disk, load, container down, uptime down, SSL expiring.
How do I avoid alert spam? +
A 15-minute anti-spam cooldown is applied between identical alerts.
AI Chat
How do I enable AI chat? +
Add an API key (Anthropic, OpenAI, Mistral, Google, DeepSeek or xAI) in Settings > AI Keys.
What can the assistant do? +
Metrics diagnostics, log interpretation, resolution suggestions and operational recommendations.
Access sharing and groups
How do I create a group? +
Settings > Groups > Create. Give it a name, link a server, then check the Docker containers visible to members.
How do I invite a member? +
In the group, enter the member's email. If already known from another group, they are added directly. Otherwise, an email invitation is sent (72h, max 5 resends).
What can a member see? +
Only the Docker containers assigned to the group and associated data (uptime, SSL, logs, backups, audit). The menu is reduced based on their permissions.
What do the permission levels mean? +
None = no access. Read = view only. Full = view + actions. Some zones only have 2 levels (Terminal, Chat = None or Full).
What are the presets? +
Reader (view only), Operator (Docker/backups/cron/chat actions), Admin (everything).
Is the terminal secure for members? +
Yes. Docker terminal via docker exec, no SSH access to the server. The member is confined to their container.
Does the member inherit the owner's plan? +
Yes. Plan limits, API keys and SSH connections are those of the owner.
Group quotas per plan? +
Free/Pro: disabled. Business: 10 groups/server, 3 members. Enterprise: 20 groups/server, unlimited.
How do I revoke a member? +
In the group, click on the member then Revoke. Access is cut immediately.
Billing
How do I change plans? +
Settings > Billing. The change takes effect immediately, billing is prorated.
What happens if I exceed a limit? +
The action is blocked with a message prompting you to upgrade.
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